Returns & Exchanges
At Roba Family Farms, we want you to be completely satisfied with your purchase; if you are not happy with your retail items, we offer returns or exchanges within 30 days of purchase with a valid receipt.
Initiate Your Return
Contact our guest services team via email or visit our farm's main gift shop with your original order number and item details.
Prepare the Package
Ensure all items are in their original, unused condition with tags attached and securely pack them to prevent damage during transit.
Ship or Drop Off
Mail your package to our designated return address or bring it directly to the farm office during regular business hours.
Receive Your Refund
Once we inspect the returned merchandise, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing