Frequently Asked Questions
Everything you need to know about shopping with Roba Family Farms.
How are your farm-fresh products shipped?
We use specialized temperature-controlled packaging and expedited shipping services to ensure that our farm-fresh goods arrive at your doorstep in peak condition.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
Can I track my order once it has been placed?
Yes, once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our products maintain their quality and freshness during transit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products organic or sustainably sourced?
We prioritize sustainable farming practices and work closely with local partners to ensure our products meet high quality and environmental standards. Please check individual product descriptions for specific certifications.